Shipping and returns
Posters take between 2-5 business days to be processed and printed. Shipping times should be added on top of that. All products are shipped by USPS from California.
If your package has to be sent back to our factory because it couldn't be delivered to your address (wrong address/failure to pick up from your post office etc), the cost of reshipping is the customer's responsibility.
If using PayPal, make sure your account's shipping address is correct before purchasing.
Shipping rates vary according to size, weight, quantity and destination. Shipping cost is calculated at checkout.
Standard shipping prices (in USD)The prices below are for single items. Ordering multiple posters will drastically reduce overall shipping cost.
USA via USPS - $7.95
Canada via USPS - $11.95
Worldwide via USPS - $14.95
USA via USPS - $9.95
Canada via USPS - $14.95
Worldwide via USPS - $17.95
18×24 Poster framed
USA via USPS - $12.95
Canada via USPS - $39.95
Worldwide via USPS - $54.95
24×36 Poster framed
USA via USPS - $19.95
Canada via USPS - $57.95
Worldwide via USPS - $79.95
Estimated times for standard shipping:
USA 3-5 business days (USPS tracking available)
Canada 5-10 business days (no tracking)
International 10-20 business days (no tracking)
FedEx priority shipping:
If you're in the USA and willing to pay a little extra to get your posters quicker, you can choose to have your package delivered via FedEx.
FedEx shipping options within the United States:
- FedEx Express Saver - delivers in 1-3 business days
- FedEx 2Day - delivers in 2 business days
- FedEx Standard Overnight - delivers in 1 business day
Shipments outside of the USA may incur additional customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Zen Pencils does not take responsibility for possible fees.
Large, flat packages (i.e. Framed posters and canvases) may take considerably longer to arrive if your country has strict quarantine laws (ahem, yes you Australia). Rolled up posters in tubes are fine and will arrive in 10-20 business days.
Canvases: Please note, due their quarantine laws, we do not ship Canvases to Australia.
Countries we don't deliver to
Zen Pencils does not ship to Cuba, Iran and North Korea.
We ship everywhere else, but some countries in the Middle East, South America, Asia and Russia have much longer delivery times. Brazil and India are prone to problems from customs and shipping errors, especially with bulky items like Framed posters and Canvases. Order at your own risk, Zen Pencils does not offer refunds for items lost during shipping.
If you receive a poster that is damaged or have been sent the wrong poster then we'll be happy to replace it, provided you contact us within a week of receiving the product. Returns are not granted if you've changed your mind after purchase and want a refund.
1. Write to email@example.com and let us know what you're unhappy with.
2. Wait for our response. We'll provide instructions for the returns procedure.
Posters are rolled and packaged in sturdy cardboard tubes with plastic end caps to ensure protection during shipment. Framed posters are first wrapped in tissue paper to protect them from scratches. Next they are wrapped in a layer of adhesive bubble wrap. Finally they are wrapped once again in a thicker more durable bubble wrap, adding extra protection during shipment.